Refund policy

Return & Refund Policy

At Rossfit Collective, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging whenever possible.

Free Return Shipping

We offer free return shipping on all eligible returns. Once your return request is approved, we will provide a prepaid return shipping label at no cost to you.

No Restocking Fees

We do not charge any restocking fees. The amount you paid for eligible returned items will be refunded in full according to the terms outlined below.

Refund Process

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. Approved refunds will be issued to your original payment method within 5-10 business days. Processing times may vary depending on your financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work quickly to resolve the issue by providing a replacement, exchange, or refund.

Non-Returnable Items

The following items may not be eligible for return:

• Gift cards
• Personalized or custom-made products
• Final sale items
• Products marked as non-returnable

How to Start a Return

To initiate a return, please contact our customer support team at:

Email: Rossfitcollective.com/contact

Please include your order number and the reason for your return. We will provide instructions and a prepaid return shipping label.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Website: rossfitcollective.com/contact

Thank you for shopping with RossfitCollective